Frequently Asked Questions

Our products

Are Karen Murrell lip colours safe for pregnancy?

We use fully natural and quality FDA approved safe ingredients in our lip colours?so you will not find any parabens, coal tar, carmine, mineral oils or triclosan in our products. Please see our full list of ingredients on our Product page for more details and if in doubt, you can check with your lead maternity carer.

Are your lip colours vegan?

Our lip products are made from quality natural and FDA approved safe ingredients, including the use of beeswax. For further details, please see our Product page for a full list of ingredients.

Do your lip colours have gluten in them?

We can confirm that whilst there are no individual Ingredients that contain gluten, we cannot guarantee if any ingredients have not been processed in a plant that produces gluten based products. As many suppliers don’t test for gluten it is difficult to confirm categorically, therefore we would advise for you to consult your doctors.

Online orders

What are the delivery charges?

Our shipping charges are as follows:
New Zealand: $6 tracked shipping
Australia: $10 standard shipping, $15 tracked shipping
Rest of the world: Vary depending on tracked or untracked options as well as country
Free shipping on orders over $100

When will I receive my order?

Orders are usually processed within 2 working days once received. You will receive an email confirming that your order has been shipped. We use NZ Post for our deliveries, estimated shipping times are as follows:?

New Zealand: 2-3 working days
Australia: 7-10 working days
Rest of the world: 10-15 working days

Please note Karen Murrell or NZ Post are not held responsible if a parcel is stolen, lost or damaged after your parcel is delivered to your physical address. Our insurance covers the item only up to the point of delivery.

Can I get a tracking number for my order?

All New Zealand deliveries include tracking and the number should be included in the shipping confirmation email you'll receive when the items are sent out.

International orders do not include tracking by default unless you have specifically chosen to upgrade your shipping options at the time of purchase, in which case the tracking number will also be included in the shipping confirmation email to you.